Privacy Policy
The protection of your data is very important to us. For this reason, we naturally observe the applicable provisions of data protection law when you use our website stevenrhodesshop.eu/en in accordance with the following data protection policy.
- responsible authority
yvolve GmbH
represented by the managing directors Ronny Lethmate and Florian Drees
Einsteinstraße 6
49835 Wietmarschen
Email: [email protected] - data collected and purpose of data use
We collect personal data on the basis of your consent, to fulfill a contract with you and / or to fulfill a legal obligation. Personal data is all information relating to an identified or identifiable natural person.
- Usage data
When you visit our website, we collect usage data (e.g. the browser used, access times, product pages visited, device data, etc.), which we evaluate for statistical purposes, to optimize our offer and to ensure system security. - Data collected when ordering as a non-registered user
If you place an order without registering (“Order as a guest”), we store the personal data required for the transaction (name, address, e-mail address, payment data). In addition, you can enter your telephone number so that we can contact you more quickly if we have any queries. If you have filled in the field “Birthday”, we will also send you our birthday special. As a guest customer you can also benefit from our international customer service.
Your personal data is processed to process and handle your order as well as your service requests and to optimize our offer. We pass on personal data to specialised service providers such as delivery companies for processing and handling your order, shipping, processing and maintenance of customer data. - Data collected when ordering as a registered user
Ordering is extremely easy. For this we offer you the free registration – the storage of your personal data in a password-protected customer account independently of a single order. Your customer account simplifies the ordering process and offers:
- Articles are saved in your shopping cart so that you can continue shopping later.
- You don’t have to enter your data again with every order.
- You have access to your data from anywhere and can take advantage of international customer service.
- You can change your personal data in the “Your Account” area or delete your customer account in the online shop (see below).
- The registration is absolutely free of charge and without obligation for you.
To prevent misuse of your customer account, you should make sure that you log out after each session / after each login to the customer account. Some browsers offer the possibility to save your username and password and fill in this information automatically the next time you visit the login page. Especially if you use a public computer or share a computer with other users, you should take this into attention. - International customer service
We provide you with the easiest, most convenient and comprehensive customer service possible. You can contact us in German or English language at [email protected]
If you use our contact form to contact us with a request, we will collect the data required to contact you (name, e-mail address). Optionally, you can also enter your customer number and address so that we can process your service request more effectively and quickly. - Marketing purposes
We also use your personal data for our own marketing purposes of yvolve GmbH. For the order we collect your name and address. We also collect other personal data that you can optionally provide (birthday, e-mail address, telephone number, how did you know us).
- Usage data
- e-mail newsletter
We offer you to subscribe to the free e-mail newsletter. You will then receive an e-mail from us at regular intervals with information about our offer, the latest new releases and information about special offers.
By entering your e-mail address, selecting the checkbox for the declaration of consent and then clicking on the “Register” button, you agree as follows that yvolve GmbH, Einsteinstraße 7, 49835 Weitmarschen, Germany will use your e-mail address for e-mail marketing purposes:
I agree to receive the newsletter and agree that yvolve GmbH to process my personal data in order to inform me individually and regularly about their offers. The processing of my personal data is carried out in accordance with the provisions of the data protection declaration. I can withdraw my consent to yvolve GmbH at any time.
In addition, you have the possibility to provide further voluntary information when registering for the newsletter. These include your first and last name, your birthday and your personal interests, about which you would like to be informed by us.
After registration you will receive an e-mail from us. To complete your registration for our newsletter, you must click on the activation link in this e-mail. Your e-mail address will be saved permanently and will not be passed on to third parties.
Our e-mail newsletters are sent via the technical service provider “Klaviyo”, 225 Franklin St, Boston, MA 02110, USA (http://www.klaviyo.com/), to whom we pass on the data you provided when you registered for the newsletter. This forwarding is carried out in accordance with Art. 6 Para. 1 lit. f DSGVO and serves our legitimate interest in using an effective, secure and user-friendly newsletter system. Please note that your data is generally transferred to a Klaviyo server in the USA and stored there.
Klaviyo uses this information to send the newsletter on our behalf. Klaviyo does not use the data of our newsletter recipients to write to them itself or pass them on to third parties.
To protect your data in the USA we have a data processing agreement with Klaviyo (“Data-Processing-Agreement”) in which Klaviyo undertakes to protect the data of our users, to process them on our behalf in accordance with its data protection regulations and in particular not to pass them on to third parties.
Furthermore, Klaviyo is certified under the us European Data Protection Agreement “Privacy Shield” and thus undertakes to comply with the EU data protection regulations.
You can view Klaviyo’s data protection regulations here: https://www.klaviyo.com/privacy
If you no longer wish to receive this information, you can unsubscribe from the newsletter at any time. Every issue of the newsletter contains a link at the end to unsubscribe the newsletter easily, comfortably and free of charge. You can also unsubscribe from the newsletter by sending an informal message to the e-mail address [email protected]. All data entered during your registration for the newsletter will be deleted. - Advertising by e-mail pursuant to § 7 (3) UWG
Within the scope of the legal permission according to § 7 para. 3 UWG we are entitled to use the e-mail address you provided when purchasing a chargeable service for direct advertising for our own similar products or services. If you no longer wish to receive advertising for similar products or services, you can object to the corresponding use of your e-mail address at any time without incurring any costs other than the transmission costs according to the basic rates. To do so, you can unsubscribe from product recommendations by clicking on the unsubscribe link included in each mailing. - Transfer to third parties
Personal data will only be transferred to third parties if this is necessary for the respective purposes. We pass on your personal data to shipping service providers to carry out the shipping and to process payments to the payment service provider you have chosen. For other purposes (e.g. external marketing purposes) your data will not be passed on to third parties.
A transfer to third countries will only take place if we expressly refer to this in this privacy policy. We take appropriate measures to ensure that the third parties maintain an adequate level of protection for personal data. - Deletion of data
The deletion of stored personal data is carried out if one or more of the following points are present:
- you have revoked your consent for processing;
- the data is no longer required to fulfil the purpose for which it was stored;
- the storage is or becomes inadmissible for other legal reasons.
- your rights
Upon request, we will provide you with information about the data stored about your person. This information can also be provided electronically. We will also, at your request, correct, block or delete the data stored about you. Your right to deletion may be excluded by legal storage obligations. You have the right to revoke your consent to the processing of your personal data at any time with effect for the future. A revocation does not affect the legality of the processing that has taken place on the basis of the consent until the revocation.
You have the right that we make your data, which we process with automatic procedures or to the use of which you have consented, available to you in machine-readable form or transfer it to other persons responsible.
Furthermore, you can object to the use, processing or transfer of your data, in particular for direct advertising (e.g. e-mail advertising and magazines), at any time by notifying our data protection officer (at the above address or by e-mail to [email protected]). There are no transmission costs for this except the basic rates. After receipt of your objection, we will no longer use and process the data concerned for direct advertising or immediately stop sending advertising material including our magazine. If you have any complaints, you can also contact the responsible supervisory authority for data protection in Hannover. - security and encryption
We protect your personal data from the risks associated with data processing. For this purpose we maintain appropriate technical and organizational measures, which are based on the current state of the art.
The security server software SSL (Secure Socket Layer) used by us encrypts all your personal data such as name and address, credit card number. This information cannot be seen by unauthorized persons during transmission on the Internet. The security server software SSL (Secure Socket Layer) transforms the characters you enter into a code that can be securely transmitted over the Internet. - Lotteries
If you take part in a competition, we collect the personal data you provide to carry out the competition.
In the event of a win, yvolve GmbH will usually publish your name. To inform you of the outcome of the competition, we will send you an e-mail to the e-mail address you have provided.
The participant’s personal data will be used for the implementation of the competition and for statistical purposes by yvolve GmbH for the implementation of the competition and for statistical purposes.
The stored personal data will be deleted if they are no longer required for the competition or if their storage is or becomes inadmissible for other legal reasons. - competitions
We use social plugins (“plugins”) from social networks.
In order to increase the protection of your data when using our website, the plugins are not unrestricted, but only integrated into the page using an HTML link (so-called “Shariff solution”). This integration ensures that the use of the website does not yet establish a connection to the servers of the provider of the respective social network. If you click on one of the buttons of the social Networks, a new window opens and calls up the page of the respective service provider, where you can (if necessary after entering your login data) press the Like or Share button, for example.
Purpose and scope of data collection and the further processing and use of data by the providers on their sites as well as your rights and settings options for the protection of your privacy please refer to the privacy policy of the provider.
http://www.facebook.com/policy.php
https://www.google.com/intl/de/policies/
http://pinterest.com/about/terms
https://twitter.com/de/privacy - Cookies and Tracking
Cookies are small pieces of text information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personal information and are only used for navigation and recognition.
We use two types of cookies: “permanent” cookies, which remain on your computer for an extended period of time, and “session-related” cookies, which are deleted as soon as you close your browser. Permanent cookies help us to recognize you on a later visit. However, you can manually delete these cookies in your browser if you wish. Session-related cookies are important so that you can, for example fill your shopping cart during your visit and keep it until you have completed your order. Furthermore, these cookies help us to analyse how customers use the web shop. Thus we can always optimize and improve the webshop.
Most browsers accept cookies by default. You can enable or disable temporary and permanent cookies independently in the security settings. If you deactivate the cookies, certain features on our site may not be available to you and some websites may not display properly.
- Google Analytics
Our website uses Google Analytics, a web analysis service from Google. Google Analytics uses cookies which are stored on your computer and which enable an analysis of your use of the website.
The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. In the case of activation of IP anonymisation on of this website, your IP address will, however, be shortened by Google within member states of the European Union or in other states which are party to the Agreement on the European Economic Area. We assign you points out that Google Analytics has been configured on the website in such a way that an anonymised recording of IP addresses (so-called IP masking) is guaranteed. Only in exceptional cases will the full IP address be transferred to a server from Google in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. and to provide further services to the website operator in connection with the use of the website and the Internet. The information transmitted by your browser within the framework of Google Analytics IP address is not merged with other data from Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. in this case you may not be able to use all functions of this website to their full extent.
In addition, we use the Google Analytics advertiser functions to record impressions in the Google display network. The website data is supplemented with non-personal data from our Google advertising products enriched.
You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) as well as the collection of data from Google advertising products and the processing of this data by Google by downloading and installing the browser plugin available at the following link https://tools.google.com/dlpage/gaoptout?hl=de - Google Conversion Tracking
The success of our advertising campaigns via Google Adwords is measured with the Google Conversion Tracking method of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043 (“Google”). If you have been forwarded to our website via a Google ad, a cookie will be set on your computer. The cookie enables us to receive feedback on which offers our customers have used from our website. The cookies are automatically deleted after 30 days. Personal data will not be transmitted to us. If you want to deactivate cookies for conversion tracking, you can set your browser to block cookies from the domain “googleadservices.com”.br /> - Google Remarketing
For our shop we use the Google program for interest-based advertising, the so-called Google Remarketing. On the basis of cookies, which were stored for this purpose during previous visits to our shop, we can thus place advertisements on websites on the Internet which correspond to the interests of the users. These ads may show products that you have already seen or products that may be of interest to you based on your purchase and browsing behavior.
Of course you can deactivate the use of cookies by Google for these purposes: http://goo.gl/pB3EE
Alternatively, you can also generally disable the use of third-party cookies here:http://www.networkadvertising.org/choices/
You can also find more information about Google’s privacy policy by following this link:http://www.google.de/intl/de/policies/privacy/ - Facebook Pixel
We use the Facebook Custom Audience Pixel, a service of Facebook, on our website. With the help of a cookie, it is possible to track how our marketing activities on Facebook are recorded and improved.
This allows you to track your behavior after you click on a Facebook ad and are redirected to the provider’s website. This process is used to evaluate the effectiveness of Facebook Ads for statistical and market research purposes to optimize future advertising efforts.
The collected data is anonymous for us, so we cannot draw any conclusions about your identity. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible. and Facebook may use the data for its own advertising purposes in accordance with the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/). This may prevent Facebook and its partners from switching Enable ads on and off Facebook. - Hotjar
We use Hotjar to better understand the needs of our users and to optimize the services on this website. With the help of Hotjar’s technology, we get a better understanding of the experiences of our users (e.g. how much time users spend on which pages, which links they click on, what they like and what they don’t like, etc.) and this helps us to align our offer with the feedback of our users. Hotjar works with cookies and other technologies to collect information about the behaviour of our users and about their end devices (in particular IP address of the device (is only collected and stored in anonymous form), screen size, Device type (Unique Device Identifiers), information about the browser used, location (country only), language preferred to view our website). Hotjar stores this information in a pseudonymous user profile. The information is not used by Hotjar or by us to identify individual users, nor is it merged with other data about individual users. For more information, please see Hotjar’s privacy policy here.
You can object to Hotjar storing a user profile and information about your visit to our website and to Hotjar Tracking cookies being set on other websites by clicking on this Opt-Out-Link. - Pinterest Tag
Within our online offering, the so-called “Pinterest Tag” based on Article 6 para. 1 lit. f) DSGVO, Pinterest Inc., 635 High Street, Palo Alto, CA, USA, (“Pinterest”) is integrated into our website due to our legitimate interest in the analysis, optimisation of our online offering and the needs-based use of our Pinterest campaigns. If a Pinterest user sees or clicks on the advertisement, further actions and target groups that have shown interest are tracked. By using this tracking system, we can ensure that Pinterest advertisements are only displayed to Pinterest users who have already shown an interest in our services and that they match the user’s potential interest. This data helps us to measure the conversion of each campaign. This data is used for statistical and market research purposes and helps us to optimise the campaigns.
All data collected is anonymous to us and does not allow us to draw conclusions about the identity of the respective user. Data is collected on the device information (e.g. type, brand), the operating system used, the IP address of the device used, the time of the call, the type and content of the campaign, the reaction to the respective campaign (e.g. purchase completion, newsletter entry) as well as device IDs consisting of individual features of the end device. This enables us to recognize your end device on our website. According to recital 47 of the DSGVO, this processing for behaviour- and interest-based advertising purposes is to be regarded as our recognised legitimate interest. The data will be stored in accordance with the statutory retention periods and then automatically deleted. If you log into your Pinterest account after visiting our website or visit our website while logged in, it is possible that this data will be stored and processed by Pinterest. Pinterest may link this data to your Pinterest account and also use it for its own advertising purposes. For further information, please refer to Pinterest’s Privacy Policy:https://policy.pinterest.com/de/privacy-policy.
You can object to this specific data processing at any time, either by deactivating the relevant settings under “Personalisation” in your Pinterest account https://help.pinterest.com/en/article/personalization-and-data or by clicking on Opt-Out.
- Google Analytics
- Live chat application Tawk.to
This shop offers the possibility to use Tawk.to. This is a live chat software. By using the chat you automatically use the services of Tawk.to. The data collected includes Chat history, IP address at the time of the chat, country of origin and, if you have provided it, name and email address. This data is not passed on to third parties and is used solely for protection and internal statistics. The data is not used to identify you as a person. The purpose and scope of the data collection and the further processing and use of the data by Tawk.to as well as your rights and setting options for the protection of your privacy can be found in the Tawk.to privacy policy: https://www.tawk.to/privacy-policy